Taking a Break
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My head has been scattered lately. We have had to temporarily move from our home into a tiny, two-bedroom space for four people and a dog. Finding a quiet corner to work from has been practically impossible.

This move was due to the recent storms that gave our home and property a beating. The tornadoes, just two months earlier, destroyed my kid’s school and several favorite family spots. 

And we’ve had this damned pandemic. My son’s school band trip to New Orleans was canceled. Our NYC Broadway adventure for our daughter was postponed. I can’t visit Toronto to see my ill father and self-quarantined mother. Plus a summer trip to Europe to visit my brother was also canceled. First world problems, I know. We have our health and I am truly thankful for this.

My business has also taken a beating since most of my work involves public speaking and delivering corporate workshops. I have managed to switch some of this to virtual and I’m thankful the feedback has been great. I am also working with a few new coaching clients. Still, things are not quite where I need them to be professionally.

Summer Break for Planning & Producing 

I have frequently been distracted by social media and stories in the media that are out of my control. Instead, I should be focused on producing the research, outreach, and content that you will find valuable. Quite frankly, I feel the added distractions have pushed me off course enough to take a break - a summer break.

And so for the months of June and July, I’m going to pause The Nice Maker. I’m going to spend my days planning and producing. For the first time since I started using social media, I’m going to take a long-needed break. 

I always love to hear from you. I’ll still be scheduling video meetings and telephone calls. You can reach me at dave@futureforth.com anytime. I’ll keep an eye out for DMs, PMs, and such, but email will be your best bet. It’s time to unplug.

I’m excited to regain my focus and refresh my head. I expect great things will come as a result, I’m looking forward to sharing them with you in August. 

Enjoy your June and July. Stay safe and be nice to one another. 

Cheers!

Dave Delaney
 

PS:

If you’re craving some of my content, why not pick a blog post you might have missed?

Loneliness is Normal
Loneliness is Normal

It’s such a strange phenomenon to be self-quarantined with my family. I have my two teenaged kiddos home with us all day. They are often in their rooms working on school work, reading, gaming, or FaceTiming with friends. They spend the majority of the day hidden in their rooms. My better half is the same, she is happiest with a book but also helps the kids with their homework and has her own school work to do. Me, I’m working but I crave interaction. 

I was irritable for a couple of days in a row recently. I equated it to some future work concerns and our teenagers’ habits. I had a revelation yesterday while listening to Brené Brown’s Unlocking Us podcast interview with the physician and former Surgeon General of the US, Dr. Vivek Murthy.

What was the revelation, Dave? You ask.

I’m lonely. 

You can have many people around you and still feel lonely.

Researchers and scientists say loneliness is a gap between the connections you need and the social connections you have. Loneliness is subjective, it’s different than objective terms like “isolation”. You can have many people around you and still feel lonely. 

According to the American Psychiatric Association, loneliness isn’t necessarily the same as being alone. It usually refers to the distress people feel when their social involvement and relationships are not what they want them to be, such as feeling left out or alone when they’d prefer to be involved or interacting with others.

According to Dr. Murthy, there is a deep stigma and shame that comes with loneliness. We feel that if we are lonely we are not likable or broken in some way. This stops us from admitting how we feel to ourselves. If it’s beyond our vision, we don’t discuss it. 

People describe loneliness as carrying an entire load by themselves, they feel like if they disappeared tomorrow nobody would care, or they feel like they are invisible. It doesn’t look like someone sitting by themself at a party. It can show up in different ways like fatigue, anger, social withdrawal, or irritability. 

3 Dimensions of Loneliness 

Dr. Murthy defines three dimensions of loneliness and explains that we need all three dimensions to feel socially connected. 

  1. Intimate and emotional. We want a partner.

  2. Relational and social. We crave friendships.

  3. Collective loneliness. We want to belong to a community or network of people who share our interests. 

Any lack of relationships in these dimensions can lead to loneliness. So you can have a wonderfully intimate relationship with your spouse yet still feel lonely if you are lacking a community or friendships.

This is where approaching people for genuine connection instead of validation is key. 

Loneliness can also come from not being your true self. You need to connect to yourself by understanding your worth and value. This gives you the power to be yourself. 

If we spend time trying to be someone we are not it doesn’t feel good. Human instincts guide us to deeper connections to people. You feel emotionally drained when you are craving someone’s acceptance. Think of a date or meeting when you are nervous. You’re exhausted by the end because you are focusing on trying to please them.

Focus on the connection you have to yourself first. Recognizing this is powerful because you can observe how you interact with others. 

Check-in with how you are feeling during interactions. Be mindful of this. 

Loneliness has profound consequences for our health. It’s much more than just a bad feeling. Dr. Juliana Holdlongstand has done extensive research into this and discovered that people with strong social relationships are 50% less likely to die prematurely than those with weak social relationships. She found the impact of lacking social connection on reducing lifespan is equal to the risk of smoking 15 cigarettes a day and is greater than the risk of obesity, excessive alcohol, and lack of exercise.

Dr. Holdlongstand studied multiple studies and found confirmation that this causes a higher risk of coronary heart disease, high blood pressure, stroke, dementia, depression, and anxiety. Loneliness can leave you with a lower quality of sleep, more immune system dysfunction, and more impulsive behavior and impaired judgment. 

Relationships are the foundation of dialogue. 

We, humans, are relational entities. We decide who we want to hang out with instinctively. If you spend five minutes openly talking to a neighbor, that gives you a shared experience and gives you insights into their values. What’s important is it’s an in-person (albeit 6-feet away) conversation.

These days everyone is connecting via web video chat services like Zoom, Skype, Hangouts, and via telephone and social media. Online dialogue is so challenging because there is no relational context. 

Visual cues like body language and facial expressions or tone of voice can also be missing from encounters on social media. This can easily lead to toxic exchanges online. 

The only way to address big issues is to talk with people. Today’s technology makes us think we know ‘the enemy’. We believe what we see and hear online and in the news. We end up feeling closer and more threatened to the people we are against. It’s crucial that we don’t feed the trolls. 

Stop watching the news frequently. 

You don’t really know the people you see online or in the news who you feel against. Step back and consider they are humans - be empathetic. There are parts of everybody that are lovable to others. Consider what the people you feel against are scared about. Everyone has something that makes them lovable and something that they are scared about. This is called mutual vulnerability.

There is a cognitive bias called motive attribution asymmetry. This tells us our beliefs are grounded in love and our opponents’ beliefs are grounded in hatred. The contempt that results in this bias is visceral and righteous. It feeds intolerance and the same emotional stew that makes loneliness so toxic. 

People don’t trust each other’s motives. This leads to motive attribution asymmetry. The only way to get past this is to build true, authentic relationships with each other. The only way to do this is to open up and be vulnerable. 

We get signals telling us who we need to be. The definition of success and worth is often led by our ability to acquire wealth, reputation, and power. The reality is the true definition of worth is about the ability to give and receive love. It requires courage to be vulnerable, the ability to recognize our values. Society tells us to chase the false gods of wealth, reputation, and power. 

Dr. Murthy explained that he is worried we are not setting our children up to believe in themselves and recognize their true source of power and self-worth. Instead, we are telling them their value is conditional on the acquisition of extrinsic things and circumstances. 

Human Nature.

Hunter-gatherers being separated from their tribes once led to loneliness. This meant our likelihood of survival went down because we were more likely to be killed by a predator or have a lack of food supply. Our threat level would shift up and we would focus inward because of our lack of safety. We need one another it is human nature.

When you try to interact with someone who has an elevated threat level, it makes it harder to connect with them. Loneliness chips away at our self-esteem. It makes us think we are not lovable or likable.

We need to make a conscious decision in our culture to shift what self-worth is defined by. Understand shame and empathy. Shame corrodes our capacity for empathy of others because it is so self-focused. When we do this we will continue to lead people to a place where they don’t feel they are enough, which is a recipe for loneliness. 

Loneliness reveals the power of human connection in our life.

Loneliness reveals the power of human connection in our life. The power of that connection can heal deep trauma. Authentic, open relationships lead to love. There is nothing more powerful than love. We need to strive to move us as a society to value connection and put people at the center of our lives and society. 

It’s normal to feel lonely. I felt much better when I shared this discovery with my family. It turns out we all feel lonely and it’s perfectly normal during this ‘new normal’ pandemic life we are living. 

I encourage you to give the full podcast interview a listen. I also recommend picking up Dr. Murthy’s book, Together: The Healing Power of Human Connection in a Sometimes Lonely World.

Photo by Jon Tyson on Unsplash.

How to Stay Sane During a Pandemic
How to Stay Sane During a Pandemic

I have a tip to help you keep your sanity as you are social distancing at home. This doesn’t involve creative ways to exercise while hunkered down. It doesn’t include a sourdough bread recipe or a Netflix recommendation. It involves some reflection.

I’ve been thinking about how much worse being stuck inside at home would be if I was living in the past.

This could have happened back in 2002 when we had a 725-square-foot condo in Toronto. It was nice but small for two people. We were newlyweds, but I expect Heather would have left me if we had been stuck together this long (I wouldn’t have blamed her). We had even considered staying there when we got pregnant, but it would have been terrible for three and even worse for a family of four. Imagine parents with two young children stuck in such small quarters during a pandemic?

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We once shared an apartment with five flatmates in Edinburgh, Scotland. We had one telephone, one bathroom, one kitchen (and one bottle of Fairy) between all seven of us. This was before Netflix. We had to walk several blocks to the video store to rent movies. Renting movies wouldn’t have been possible being locked indoors with businesses shuttered. We had no internet, only internet cafes blocks away that would have also been closed.

It could have been far worse. We could be in Galway, Ireland sharing a tiny apartment with three unpredictably, irrational flatmates (no, not you Ben, Aaron, and Maura, a different place). One flatmate was temperamental, one was a psychotic gypsy, and the other was a criminal. We didn’t have a television in our room back then. We had a lock on the door to sleep (somewhat) peacefully. Quarantining in that place would have been hell.

If COVID-19 had arrived in 1988, I would have been living alone in a dark, musty, basement apartment. That “swanky” bachelor pad (err, dump) had one tiny, ground-level window facing some bushes and only one room. It didn’t even have an oven for baking precious sourdough bread, it came with a hotplate. COVID-88 would have sucked.

Try Reflecting

Reflecting on some of the places I have lived has made me more empathetic. I consider the different scenarios that other people are going through today. This perspective has left me much more content as I continue to hunker down with my amazing family.

We have our health. We have a roof over our heads. We have an oven and enough yeast to bake sourdough bread (we haven’t tried yet). We have a treadmill, Netflix, and even toilet paper. We are going to be okay.

I’m just going to resist boasting about it online.

Reflect on what you have now compared to the past. Consider how others must be dealing with living in such close quarters under these unpredictable, unfortunate days.

Stay safe, friends. Be kind. Wash your hands.

Photo by Devin Avery on Unsplash.

On Washing Your Hands

I’ve been washing my hands much more often and with greater intent lately. I hope the same applies to you.

The other day I discovered a fun tool to help reinforce the practice of washing your hands. A big shout out goes to William Gibson who created Wash Your Lyrics.

Before dinner, I asked my family to name their favorite songs. I plugged each song title into Wash Your Lyrics and printed a mini-poster to refer to as they scrubbed up. I’ve included The Tragically Hip’s “Bobcaygeon” here as an example.

Some Thoughts on Washing Your Hands

But seriously folks…

As I was cleaning my hands the other day something occurred to me. I pictured who I was washing my hands for. I imagined my kids and Heather. My friends, family, neighbors, our community, and perhaps even humanity. Oh, and myself too.

As the soapy suds dripped down the drain from my fingers, I began to take deep breaths. In deeply for a few seconds, out deeply for a few seconds. I looked in the mirror and pictured the people in my life and how much I love them.

Who are you washing your hands for?

Random Acts of Kindness for the Office
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Random Acts of Kindness Week comes each February. For much of the world, February weather sucks. Just looking out of the window as I write this is a reminder. It’s been gray and raining endlessly in Nashville over the past few days. Perhaps this is why Random Acts of Kindness was created during this dreary month. Let’s brighten it up, shall we?

The following is a list of twenty-five ideas you can use at work to be nice to your colleagues and to yourself. I encourage you to print this list and pin it above your desk or stick it on the wall in your kitchen to share the ideas. Even though you are encouraged to deliver random acts of kindness during the official week, there is nothing stopping you from doing so during the fifty-one other weeks of the year.

Kindness releases feel-good hormones

As Maile Proctor writes, “kindness releases feel-good hormones. Have you ever noticed that when you do something nice for someone else, it makes you feel better too? This isn’t just something that happens randomly—it has to do with the pleasure centers in your brain.”

She continues, “Doing nice things for others boosts your serotonin, the neurotransmitter responsible for feelings of satisfaction and well-being. Like exercise, altruism also releases endorphins, a phenomenon known as a “helper’s high.”

25 Tips for Being Nice at Work

  1. Buy a coffee, grab creamers and sugar, and deliver them to the first person you see at work. This could be a custodian, receptionist, security person, colleague, stranger. 

  2. Hold the door open for someone. 

  3. Give someone a compliment for the good work they do. Or the cool shoes they are wearing. 

  4. Smile.

  5. Take a private bathroom break to practice a short meditation. I’m a fan of Sam Harris’s Waking Up app. 

  6. Send a positive text, Slack, or instant message to a colleague. 

  7. As companies grow it is common not to recognize everybody. Talk to a colleague you don’t know. Invite them with you for lunch.

  8. Hold the elevator door open for someone. Say hello to your fellow passenger.

  9. Tape two dollars to the vending machine. 

  10. Tidy the kitchen. Clean out the microwave. Empty the fridge. 

  11. Be a hero. Make a pot of coffee.

  12. Surprise your team by bringing donuts or baking something special.

  13. Write a LinkedIn recommendation. Connect your LinkedIn connections.

  14. Choose to forgive and accept people for who they are.

  15. Write a list of what you are thankful for.

  16. Leave a huge tip for a barista or a server.

  17. Pay the toll or bus fare for the person behind you. 

  18. Put your phone away when you are around other people. 

  19. Write a complimentary LinkedIn post about a colleague and tag them.

  20. Work without headphones. Raise your head from your computer and smile at each person who walks by. Consider your resting face.

  21. Compliment a colleague to your manager. Write them an email about how awesome the person is.

  22. Interject a kind comment when people are gossiping.

  23. Give a colleague a copy of a book that impacted you.

  24. Write a list of all the things you enjoy about your work.

  25. Listen intently as someone is speaking to you. Use the L.I.S.T.E.N. acronym (VIDEO).

Your Turn…

Download this as a PDF to print and share with your colleagues to brighten up the day.

Photo by Sandrachile on Unsplash.

5 Must Hear Podcasts about Presentations. Are you subscribed?

As a keynote speaker, I am always working to improve my craft and my business. I find plugging peers into my ears via podcasts is a fantastic way to learn new methodologies of the craft of public speaking.

Even if you are not striving to grow a speaking business, you must admit that you can always improve how you communicate. Perhaps you will have a presentation to deliver to your board, an all-hands meeting for your staff, a pitch to investors, a wedding toast or eulogy. You can always improve how you communicate by learning from master communicators.

5 Must Subscribe Podcasts to Improve Your Presentation Skills

Steal the Show podcast with Michael Port

Steal the Show with Michael Port

Every day, there are moments when you must persuade, inform, and motivate others effectively. Each of these moments requires you in some way, to play a role to heighten the impact of your words, and manage your emotions and nerves. Every interaction is a performance whether you’re speaking up in a meeting, pitching a client, or walking into a job interview. Michael’s great voice and inspiring delivery will keep you hooked from the very first episode. Web | Apple Podcasts

Standing Ovation with Jay Baer

Standing Ovation with Jay Baer

Standing Ovation, hosted by keynote speaker and emcee Jay Baer is where the very best public speakers reveal the secrets behind their greatest successes. In each episode, listeners hear a legendary on-stage story from a world-class speaker, and then hear Jay and his guest dissect and discuss that story. How are the best on-stage stories (some of them decades old) found, written, polished, and changed? When do they work best? When do they bomb? Web | Apple Podcasts

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The Speaker Lab with Grant Baldwin

Grant Baldwin from The Speaker Lab podcast shares speaking business tactics, tips, and strategies from his own experience, case studies, and interviewing the experts. Whether you're just getting started trying to get your first booking or you're a veteran speaker looking to build and grow your business, this is for you. Web | Apple Podcasts

The Freenoter with Tamsen and Tom Webster

The Freenoter Podcast with Tamsen and Tom Webster

Introducing The Freenoter! There are lots of resources out there on how to become a paid speaker or keynoter, but what if you speak to build your business, as a FREEnoter? Each week, join Tamsen and Tom Webster as they cover all the angles of how to profit from speaking for free. If you are looking to grow your business from the stage--without "selling from the stage," this is the show for you. We will cover EVERY aspect of building your business through speaking, and even share a different craft cocktail recipe every week, just because. Web | Apple Podcasts

Good One with Jesse David Fox

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(NSFW) Each week, a comedian will play one of their jokes and then break it down with Vulture.com Senior Editor Jesse David Fox. The is a podcast about - well - jokes, and the people who tell them. Web | Apple Podcasts





Each of these stellar shows will teach you the ins and outs of the speaking business. You will learn countless performance techniques and business development skills that will help you next time you are delivering a presentation or a speech.

Let me know what you think. I would love to hear from you.

Save up to $300,000* by adding this item to your to-do list
Compliment your team members

I advocate for being nice to everyone you encounter each day. Yes, it sometimes takes a bit of empathy to return a smile and keep your patience intact.

Leaders of organizations can measure the result of being nice. The best way to do this is to recognize each team member frequently enough to make them feel proud of the work they do. A compliment goes a long way.

I recommend leaders add this item to their daily to-do lists.

Today I recognized ____________________________________

A quick pat on the back and compliment will make a person’s day. Happier staff feel more positive and are less likely to find a job elsewhere. As I mentioned, do this to be nice first and foremost. Then consider the cost of replacing an unhappy employee.

The ROI of Nice

How much does it cost to replace an unhappy team member? 

Entry-level employees - 30-50% of their annual salary.

Mid-level employees - upwards of 150% of their annual salary.

High-level or highly specialized employees - 400% of their annual salary.

If you are a 150-person company with 11% annual turnover, and you spend $25,000 per-person on hiring, $10,000 each on turnover and development, and lose $50,000 of productivity opportunity cost on average when refilling a role, then your annual cost of turnover would be about $1.57 million. Reducing this by just 20%, for example, would immediately yield over $300,000 in value. And that says nothing of the emotional headache and cultural drain felt from losing great people*. - Source: https://blog.employerscouncil.org/2017/06/28/costs-of-turnover/

Do you want to improve how nice you are to yourself, your team, and your community? Recognize a team member each day of the week. I cover this and much more in The ROI of Nice presentation.

Photo by Lukas from Pexels.

A Two-Sided Ball and Emotional Intelligence

The Two Colored Ball Experiment

A Two-Sided Ball and Emotional Intelligence

The experiment consists of showing a two-color-sided ball to a two or three-year-old child. Let’s say one side is red and the other is green. You sit on the floor across from the child and rapidly spin the ball, so the child sees the different colors. After spinning the ball, you place it between each of you with only the red side facing the child and the green side facing you.

When you ask the child what color they see. They will correctly say “red”. When you ask what color am I seeing, they will also answer “red”.

The child can’t take the role of the other. They can’t see it through your eyes. They are seeing the world in a completely different way. As they get older (around six or seven-years-old) they will recognize both colors and answer correctly. They will understand that you are seeing the world from a different perspective.

Ego-centrism, Group-centrism, World-centrism

As you age you can see the world with different perspectives and ethical development.

Young children see the world in an ego-centric manner. Egocentrism is the inability to differentiate between self and others. They don’t assume or understand any perspective other than their own.

As we age, we see the world in a group-orientated way. These groups can come from our tribes, families, communities, cultures, political affiliations, and religions. Problems arise here because we choose sides and become pigheaded. Does this sound familiar these days?

Ultimately we should strive to gain a world-centric perspective. This is where we care for all living things regardless of who they are.

Improve your Emotional Intelligence

Emotional intelligence is the ability to perceive, evaluate, and respond to your own emotions and the emotions of others. One way to improve your emotional intelligence is to put yourself in the role of the other person.

Imagine you have your two-colored ball between you and who you are talking with. Always try to see the ball as the other person. This is what being nice is all about.

Be sure to listen to all three parts of Futurethinkers podcast interview with philosopher Ken Wilber, the creator of Integral Theory and one of the key figures in the area of consciousness studies of our time.

Why is Empathy Important?
Why is empathy important?

Let’s begin by describing empathy in a sentence from Wikipedia. Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another's position.

This means we need to put aside our differences at work or outside with friends and family. We also need to stop and think about where someone is coming from before replying to their tweet or Facebook post. Perhaps we need not reply at all.

Sympathy vs Empathy

Empathy is often confused with sympathy. Sympathy is a feeling of pity or sorrow. Brené Brown references nursing scholar Theresa Wiseman's four attributes of empathy, which I discovered in Kate Thieda’s excellent article, Brené Brown on Empathy vs. Sympathy.

  1. To be able to see the world as others see it—This requires putting your own "stuff" aside to see the situation through your loved one's eyes.

  2. To be nonjudgmental—Judgement of another person's situation discounts the experience and is an attempt to protect ourselves from the pain of the situation.

  3. To understand another person’s feelings—We have to be in touch with our own feelings in order to understand someone else's. Again, this requires putting your own "stuff" aside to focus on your loved one.

  4. To communicate your understanding of that person’s feelings—Rather than saying, "At least you..." or "It could be worse..." try, "I've been there, and that really hurts," or (to quote an example from Brown), "It sounds like you are in a hard place now. Tell me more about it.”

What are the three types of empathy?

Psychologists Daniel Goleman and Paul Ekman break down the concept of empathy into the following three categories. I encourage you to read Justin Bariso’s full article, Here's How They Differ--and How You Can Develop Them All.

Cognitive empathy is the ability to understand how a person feels and what they might be thinking. Cognitive empathy makes us better communicators, because it helps us relay information in a way that best reaches the other person. 

Emotional empathy (also known as affective empathy) is the ability to share the feelings of another person. Some have described it as "your pain in my heart." This type of empathy helps you build emotional connections with others. 

Compassionate empathy (also known as empathic concern) goes beyond simply understanding others and sharing their feelings: it actually moves us to take action, to help however we can. 

Be nice by practicing empathy

Want to be nicer? Consider what the person is going through. Put yourself in their shoes. Actively listen to what they are telling you. Connect what they are going through to something that has happened to you (keep this to yourself). Then take action by offering to help them with something specific. What can you do or offer to help?

Did you know a two-sided ball teach us about empathy?


Photo by Annie Spratt on Unsplash.

15 Ways to be "Unnice"
How to be unnice

The following are fifteen ways I am unnice. Feel free to borrow these if you are trying not to be nice. I would argue that being nice will get you further ahead in life, but arguing isn't nice. Is it?

15 ways to be unnice

Yelling at my kids.

Comparing myself to others.

Getting angry at people who drive slowly in the passing lane (that’s the one on the left).

Eating junk food and sugar.

Losing my patience.

Skipping my daily meditation practice.

Ignoring the dog.

Getting frustrated with people.

Procrastinating on the work that will move me forward.

Consuming wisdom and doing nothing with the new-found knowledge.

Overeating.

Drinking alcohol.

Not accepting people for who they are.

Judging others.

Skipping exercise.


Your Turn

How are you unnice?


Photo by Kido Dong on Unsplash.





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Humble Inquiry
principles of humble inquiry

I came across the term “humble inquiry” in an article about popular leadership books. This phrase stood out to me to perfectly summarize the best way we can meet new people and lead teams. Ultimately, we can learn to be nice communicators.

The term was coined by Edgar Schein, who authored a book with the same title, Humble Inquiry: The Gentle Art of Asking Instead of Telling. Schein specialized in organizational development, career development, group process consultation, and organizational culture. His definition of Humble Inquiry perfectly captures my thoughts on the topics of asking and listening.

Humble Inquiry is “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.”

Schein writes, “Ultimately the purpose of Humble Inquiry is to build relationships that lead to trust which, in turn, leads to better communication and collaboration.”

The next time you are in a position to ask questions of your colleagues, prospects, and clients, consider these wise words.

“Don’t we all know how to ask questions? Of course, we think we know how to ask, but we fail to notice how often even our questions are just another form of telling—rhetorical or just testing whether what we think is right. We are biased toward telling instead of asking because we live in a pragmatic, problem-solving culture in which knowing things and telling others what we know is valued.”

Ask questions you don’t know the answers to. Be genuinely curious about who you speak with.

Don’t miss this YouTube video of Edgar Schein discussing “Humble Inquiry”. This is the basis of building any type of relationship.

Photo by Christin Hume on Unsplash.

Think. Do. Say.
Think Do Say book by Ron Tite

I’m writing the next sentences in my best Julia Child voice... Combine a large pot of stellar speaking skills with several dollops of branding and marketing smarts. Mix a fresh bunch of humor, several cups of creativity, sprigs of kindness. Add these ingredients together, bake, and voilà - Ron Tite!

Ron is the president and CEO of Church + State, a creative agency in Toronto. He is also the author of the new book, Think. Do. Say. How to seize attention and build trust in a busy, busy world. I loved it!

I’ve been lucky enough to spend time with Ron over the last several years. We both belong to a speaker mastermind group called Speak & Spill. Ron has also graciously shared ideas and feedback with me. He’s a solid fellow, but let’s get back to that book.

The following are my takeaways from Think. Do. Say. I highly recommend you pick up a copy for yourself if you work with an agency or marketing firm. The book is full of case studies and examples of how we can improve everything we do by focusing on our beliefs, actions, and communication.

Key Takeaways from Think Do Say

Three pillars of great organizations know:

What they think

What they do

What they say

Your clients don’t know where to look and they don’t know who to trust.

Move from being product-focused to purpose-focused.

Believing isn’t enough. You have to act to reinforce your beliefs.

What you do immediately following an integrity gap will say more about your character than what you did before.

Believe in something more important than your bottom line. 

Answer the following questions

What’s your essential do?

Who do you do it for?

What do they want you to do?

Who do you do it with?

It’s easier to come up with a revolutionary idea to topple the establishment when you’re not a part of it.

Want people to look in your direction? Start solving their real problems before someone else does. 

The first step to innovation is improving the efficiency of what you already do. 

Honesty and transparency lead to trust. And trust leads to momentum. 

True authenticity is being comfortable with your imperfections. 

Something we’ve never seen before will get our attention.


I wanted to close this blog post with a Julia Child quote (there’s even one in the book). I found the perfect one that sums up Ron and his work, “Find something you're passionate about and keep tremendously interested in it.”

One last Julia Child quote because I couldn’t resist, “A party without cake is just a meeting.”

Now go order your copy of Think. Do. Say. You will be glad you did.

Public Speaking Tips You Haven't Heard Before
Photo from Flickr by the awesome Dave Barger. Dave Delaney speaking at BarCamp Nashville in 2008.

Photo from Flickr by the awesome Dave Barger. Dave Delaney speaking at BarCamp Nashville in 2008.

Do a Google search for “public speaking tips” and you will find 313,000,000 results. I hope I can share a few tips here that you may not be familiar with.

This post came as a result of me doing a recent search for a specific image on Flickr. That’s when I happened upon this photo by the late, great Dave Barger. I hadn’t seen the photo in years. I was surprised to note the photo is from 2008.

I’ve been presenting to audiences for over ten years.

Dave’s photo made me reflective on the lessons I have learned. I’ve presented to audiences in the thousands and in the tens, so I decided to share a few tips I hope you find useful.

Whether you are just getting started as a speaker or you’ve been doing this a long time, I hope these lessons help you.

Public Speaking Tips You Haven’t Heard Before

I always ask conference organizers the following questions, “What does success look like in the minds of your audience?” and “Who are the most popular speakers you have had? What made them stand out?” This information helps me craft my presentation with the audience in mind.

Give the audience a way to get in touch with you after your presentation. Include a slide with your URL/email/phone number/social. Bonus points for leaving them something of value like a digital download of your presentation or cheat sheet with takeaways from your talk. I use a text-to-download service for this*. Anyone who downloads the PDF also gets subscribed to my email newsletter. This is noted before they download the document, so they can choose not to if they prefer.

* If you use such a service and you’re speaking in a different country be sure this will still work.

Always talk to the AV team before your talk. They are there to support you (not work for you). Do a mic and presentation test to be sure everything looks and works the way you expect. Test it from the stage not the AV booth. Don’t rely on a solid Wi-Fi connection. Embed videos if you plan to include them.

Avoid using other peoples' equipment whenever possible. If you must use their equipment, test it ahead of time. For example, the range of the clicker may not be wide enough for you to work the entire stage or move around the floor. 

Get as much information as possible about the audience. The more you know, the better you can make your presentation. 

Research the city. I search the city in Google News to find topics I should mention and perhaps avoid. 

Eat locally. I try to plug a local restaurant or coffee shop I discovered before the event. Audiences appreciate you spending your money locally instead of hiding in your hotel room or going to a chain restaurant. 

Be respectful to the organizers, audience, and other speakers by staying on time. I just bought a small countdown timer to pack along with my gear. Other speakers I know use their watches, iPads, and apps. Keynote and Powerpoint also include a timer if you are presenting with you computer in view.


I hope these tips will serve you well. Leave a comment with your favorite public speaking tip. I’m always learning, even though I’ve been doing this for a while

Key takeaways from Same Side Selling
Pick up a copy of Same Side Selling.

Pick up a copy of Same Side Selling.

For the first few years of my adventures in entrepreneurship, I told friends and colleagues that I’m not good at sales. I would explain that my expertise is in marketing and communications, but not sales. Guess what, I was wrong. I had to be.

I had always thought of sales in the worst possible way. I envisioned the cheesy, pushy, used-car sales guy. Or the uppity, asshat in business class on his second cocktail before takeoff.

One day, it dawned on me that if I run my own business and I am not good at sales, I’m in big trouble. If I am my only employee, I had better be damned great at sales or my family will suffer. 

Spoiler alert: You don’t have to be a jerk to excel in sales.

I went out on my own as a consultant and professional trainer and speaker in 2011. I’m happy to report that I have increased my earnings each year. I have become more knowledgable in how best to approach sales, but I don’t consider myself an expert.

One true sales expert I personally know is Ian Altman, co-author (along with Jack Quarles) of Same Side Selling: How Integrity and Collaboration Drive Extraordinary Results for Sellers and Buyers. I absolutely loved the lessons and approach to sales taught in their excellent book. Spoiler alert: You don’t have to be a jerk to excel in sales.

In this short blog post, I’m going to share some key takeaways directly from Same Side Selling. There is much more within the book that you should not miss. Pick up a copy.

Same Side Selling Takeaways

There is an adversarial trap that causes buyers and sellers to work against each other instead of collaborating. Replace this trap with a cooperative, collaborative mindset. 

Selling is not a game because in a game one side wins and the other loses.

Selling is a puzzle. With a puzzle, you are solving. You create something and over time provide value. People sit on the same side to determine if the pieces fit. It’s better to solve puzzles than play games. 

Same side selling is about finding the fit. FIT. Finding Impact Together.

The objective is to be seen as a solver instead of a seller.

Answer the questions:

  • Whom do you help?

  • What do you do to help them?

  • Why do they need your help?

The most successful pitch will resonate with the prospect’s pain.

Find people who not only face problems you can solve, but also recognize those problems and believe they are worth solving.

Focus on the challenges that your client is facing, rather than on the things you are selling. 

Entice. Disarm. Discover.

  • Entice. Entice the customer by identifying something you have that might be of interest.

  • Disarm. Make it clear that you are not there to sell, but want merely to see if there is a fit. 

  • Discover. Trigger a discovery phase in which you learn about them (instead of opening a meeting talking about your stuff). 

The truth is always your ally in same side selling, even when it seems to decrease the likeliness of making a sale. 

Ask who else is affected by this project? How can we engage them in a way that works for you?

Don’t start with your qualifications. Start with the buyer’s problem

Gracefully guide the conversation away from details and toward impact.

It is not the client’s job to see the big picture.

If your price is too high don’t discount. Rather expand the scope to create more value.

What do you think?

How do you handle sales? Are you an expert or a novice? What sales lessons have you learned over the years?

How to manage email expectations

Email is distracting me from everything else.

BlackBerry blinking notification red light

It’s been years since it was paramount that I be available at all hours of the day. I managed social media for two technology companies. To do my job well, it was essential that I monitored our brands and was available to assist our customers when need be. That was over eight years ago. 

In 2005 B.i. (Before iPhone) days, I was commissioned a Blackberry by my employer. I remember that blinking red light often represented urgent matters related to my role in rebranding an entire television network across Canada. I was dealing with issues across six time zones! 

These days, I still get urgent emails from time to time, but it’s seldom. I am thankful that I have few fires that need extinguishing now.

When I worked for the television network, my boss did something inspiring. This is something I am implementing today. Walter had an out of office email auto-reply on all of the time. It read something like…


Thanks for your message. I check my email twice a day at 9:00 am and 4:00 pm. If the matter is urgent, please call me at XXX-XXX-XXXX. 


I am certain this inspiring move made Walter more productive. I know this because of the amount of time I find I am stuck in my inbox. This has inspired me to repeat this method and combine it with only checking social media at specific times of the day (or taking months off entirely). It’s time to get more serious with my goals to produce better content.

By managing the email expectations of my clients, prospects, and colleagues, I can now focus more time on the work I need to do. Blocking myself from checking email and removing notifications allows me to improve my productivity and focus.

Turn off your email; turn off your phone; disconnect from the Internet; figure out a way to set limits so you can concentrate when you need to, and disengage when you need to. Technology is a good servant but a bad master.
— Gretchen Rubin  
What is the legacy you will leave?

How will you be remembered?

Photo by Randy Fath on Unsplash

Have you ever thought about what’s going to be in your obituary? Does this sound morbid? Stick with me for a minute. 

When I was a child, I was lucky to spend a few summers attending Kilcoo Camp. While I certainly suffered from feeling homesick, I also made new friends and learned many skills I still use today (I’m not too shabby in a canoe). 

The camp was run by John “Chief” and Peggy “Mrs. Chief” Latimer. I remember many warm moments speaking with Chief and his sons (who run the camp today) about missing home. He was always keen to help me overcome being homesick and made sure I was connecting with the other kids.  

In 2003, Chief sadly passed away. I saw in his obituary that a celebration of his life would be held at St. James Cathedral in Toronto. Everyone in Toronto is familiar with the sound of the bells ringing at St. James; it is one of the largest churches in the city with the biggest peal of bells in North America.

I mention the size of the church because when I arrived for the service, I was shocked (but not surprised) at the number of people present. There were so many people in attendance that they overflowed to the park around the church where the service was amplified through speakers. Chief touched thousands of people’s lives through his work at Kilcoo Camp. His legacy of being a kind, sweet, smart man lives on. 

Thinking about your legacy

I recently watched best-selling novelist Brad Meltzer’s TEDx talk “How To Write Your Own Obituary.” In it, he describes the different types of legacy that you will leave.

Try this exercise for yourself. Write down and separate all of the things you do for yourself versus what you do for other people. Those things for yourself will be the least remembered — your resume will fade. Your legacy is what you do for other people and the impact those actions have on their lives. This very much is in line with my approach to networking, nicely — always find ways to help others. 

Meltzer describes types of legacy.

Personal. You are your parent’s legacy. The way you interact and help your siblings will be remembered. How you raise your children and how you treat your spouse make up your family legacy.

Friends and colleagues. Helping your friends and treating them kindly will play a major role in your legacy. I believe we should find ways to support our friends beyond simple Facebook likes. Reach out over the phone or coffee.

Community. Who will remember your name? The people in your community will remember you for your participation and contributions. What have you done to help the people in your community?

The Business of Expertise

I loved The Business of Expertise How Entrepreneurial Experts Convert Insight to Impact + Wealth. Author, David Baker is brilliant. The content of this book will make you stop to question your brand's positioning as you strive for expertise. As Baker points out, "If you are positioned well, then they find very few substitutes."

The Business of Expertise contains plenty of wisdom and actionable steps you can take to becoming a true expert. He also includes important advice about self-confidence and self-improvement.

Here are some takeaways directly from the book. I highly recommend you pick up a copy for much more wisdom, context, and steps for you to achieve expertise in your space.

25 Takeaways from The Business of Expertise

  1. Personal relationships are not about giving in order to get.

  2. Good positioning makes you non-interachangable.

  3. If you are positioned well, then they find very few substitutes.

  4. Expertise blends knowledge with self-awareness of that knowledge.

  5. You need to earn your positioning.

  6. We gravitate to where we excel.

  7. Clients are drawn to confidence.

  8. If I find a much lower price than I would expect, I know that they don’t have much confidence.

  9. Confidence also comes when we say “no”.

  10. You should always have a list with getting to “know” topics on it.

  11. People don’t die “doing what they love” unless they love dying.

  12. Just doing what you love and making no money does nobody any favors.

  13. Just because you are good at something, even enjoy it, doesn’t mean that you are good at making money doing it.

  14. Make expertise the addiction.

  15. Money is the currency of respect, and the customer of an expert treats the advice more seriously if it comes with a hefty bill.

  16. Consultants who interview employees at client engagements look brilliant early in the process.

  17. Without strong positioning and the opportunity that stems from effectively applied lead generations, you are stuck with whatever opportunities fall in your lap instead of making your own success.

  18. Don’t add additional goals to your life until you decide which ones you’re going to drop. There is as much power in stopping something as there is in starting.

  19. Ask yourself “Okay. What is my role in the world?” - ask often.

  20. The only two kinds of experts who aren’t generally busy are new to the game or are incompetent.

  21. Choose between vertical and horizontal positioning.

  22. A great client may bring you new clients through career changes.

  23. Positioning is public and must be declared.

  24. Clients want to work with experts in demand.

  25. You’ll never get discovered and followed unless you’re an expert, but you’ll never be a good expert unless you’re grounded.

Pick up a copy of The Business of Expertise today to dive into the takeaways I shared above.

Catching Up with Marcus Whitney

This coffee catch up was way overdue. I love that Marcus Whitney recorded it and shared it with his friends, fans, and followers. I wanted to do the same here because there is so much great content within. Marcus is a good soul, be sure to check him out.

What we talk about:

  • public speaking

  • improving workplace communication

  • book writing

  • LinkedIn best practices

  • entrepreneurship

  • social networking

  • social media

  • podcasting

Do you have questions or comments? Drop them down below and I’ll do my best to help you.

You Don't Get What You Don't Ask For
Don't be afraid to ask

Have you ever been afraid to ask for a raise, promotion, new client, or a favor?

You probably have. I’ve faced this fear throughout my career. I believe overcoming this fear is key to success.

I interviewed over fifty entrepreneurs on my former podcast. I’ve listened to the interviews many times to extract lessons for my own business and career. One of the reoccurring points I kept coming across was that we must overcome our unfounded fears.

We must not fear asking because we don’t get what we don’t ask for. 

This doesn't mean we should pester people or solicit them constantly. However, we need to muster up the courage to make the ask. Failure isn’t rejection, failure is not asking in the first place.

I recently went through a process of reviewing all of my 3,000-plus Facebook friends. Obviously, most aren’t close friends at all, some I don’t even know.

Evolutionary anthropologist, Robin Dunbar, concluded we can only manage up to 150 friendships. This breaks down as 50 people who are close friends and just 15 who are our closest friends. 

It's interesting to note that these friends can often drift in and out of different groups within this number. His study is famously known as “Dunbar Number”.

Last year, I composed a Facebook message and began asking each person who I considered a friend to help me promote my Communication Mastery workshops. And guess what, most of them happily did. Only one person declined. By asking my friends to help me spread the word, I had hoped my message would spread to new people who may become clients. Side note, this is also a good exercise to realize who your true friends are, they are the ones who are happy to help you.

I am thankful my friends came to the plate to help me spread the word. They likely wouldn’t have had I not asked. I can’t say with certainty that new clients came as a result. However, I did see a substantial increase in visits to the workshop page as my friends helped promote it across social media.

I wasn’t offended when one friend declined to help me. As I mentioned above, failure isn’t rejection, failure is not asking in the first place.

Instead of asking yourself what will happen if I ask? Ask yourself, what will happen if I don’t ask? 

There’s a Purple Cow on this Flight
There’s a Purple Cow on this flight.

Have you ever gazed out of a car window as you traveled along a long country road? Did you see cows along the way? Probably. Did you note anything special about our bovine friends? Probably not. Why not? Because cows are boring*. 

Now what if you drove along that road and suddenly saw a purple cow? Whoa! Now that’s worth talking about, right? 

Seth Godin is Marketing Yoda

Seth Godin is a powerhouse in the world of marketing, he is an entrepreneur, best-selling author, and speaker. Google “Seth” and he’s sure to be the first result. I heard him referred to as the “marketing Yoda” on a podcast recently, Godin quickly added that he’s better looking than Yoda. I concur. 

I’m writing this on a flight home to Nashville from a speaking engagement in Yuma, AZ. Yuma is a three-hour drive from the Phoenix Sky Harbor International Airport. I didn’t see any purple cows to and from Yuma, with the exception of my copy of Godin’s best-selling book, Purple Cow - Transform Your Business by Being Remarkable. I had read the book many years ago, but the information didn’t sink into my thick head at the time. I remember enjoying it, but it wasn’t as relevant at that juncture in my career.

My flights to and from Phoenix gave me plenty of time to re-read Godin’s inspirational book. This time, his words left me filled with ideas to implement for my business. The following are twenty-five takeaways from Purple Cow. There is obviously much more to the book, it is a must-read for business leaders from small organizations to large companies.

25 Takeaways from Purple Cow

  1. It’s cheaper to keep an old customer than it is to get a new one.

  2. The leader is the leader because he did something remarkable.

  3. It’s safer to be risky.

  4. (Make your service) easy to talk about and easy to demonstrate.

  5. The way you break through to the mainstream is to target a niche instead of a huge market. With a niche, you can segment off a chunk of the mainstream, and create an idea virus so focused that it overwhelms that small slice of the market that really and truly will respond to what you sell.

  6. Services that are worth talking about get talked about.

  7. Your ads (and products) should cater to the customers you’d choose if you could choose your customers. 

  8. Criticism comes to those who stand out.

  9. Being safe is risky.

  10. Boring always leads to failure.

  11. Make a list of ways you can catch up by being different.

  12. Measurement means admitting what’s broken so you can fix it.

  13. If you measure it, it will improve. 

  14. (You) have a lot to gain by changing the rules of the game.

  15. They’re not trying to interrupt strangers; they’re selling to the converted (Pearl Jam).

  16. Otaku is the desire to find out everything about something.

  17. Smart businesses target markets where there’s already otaku.

  18. Go for the edges. Sketch out where your edges are…and where your competition is.

  19. Discover the fringes that make your competitors’ products remarkable.

  20. Find your positioning statement.

  21. You can’t build a fast-growing company around vanilla.

  22. Are you obsessed or just making a living? 

  23. The number-one question about the Purple Cow is, “How do I know it’s remarkable.”

  24. Instead of selling what we wanted to sell, we sold what people wanted us to sell, and then figured out how to make money doing it.

  25. It’s not about being weird. It’s about being irresistible to a tiny group of easily reached sneezers** with otaku. Irresistible (for the right niche) is just remarkable.


Have you read Purple Cow? Did you act on what you learned? If so, what were the results? 

* I apologize to any normal cows reading this. 
** You’ll have to read Purple Cow to find out what a sneezer is (not as gross as you think).