Posts tagged jerk
The Best In The World Doesn’t Matter...
be kind dont be a jerk.jpg

... if you're a jerk.

I’ve been thinking a lot about greatness lately. The next greatest writer hasn’t been discovered yet. We haven’t heard about the next greatest musician. The greats get known by the people they surround themselves with. When you surround yourself with greatness the greatness spreads. 

There are greats out there who will never be known beyond their own small circle and bedroom walls. It’s kindness that leads you to success. It's kindness that spreads greatness.

People don’t want to work with jerks. While the jerks may find some success, their success will fade as their names get affixed to sentences like, “What ever happened to __________?” or “Oh ya, I remember _______________ who had that song. I heard he was a jerk.”

I don’t believe it’s because they run out of new songs or opportunities to perform. The well dries up because their name sours when heard within their industry - because they treated people poorly. Because they became a jerk. 

Think of your own life. The people who are good tend to stick around and become successful. You remember the jerks but you have little regard or care for them. It’s not right to hold grudges but we do. It’s better to forgive and move on from the jerks. Kill em with kindness, as they say.

And so the greats are typically the kind. They are the ones who reflect upon their careers and the people who raised them to where they are today. The greats are the mentors who are willing to help the newbies. The greats are the ones who share what they have learned. The greats treat everyone equally regardless of their status or job titles.

The best in the world may never be discovered because of the way they treat people. Their name can be tarnished within a community or an industry forever. We may never know the greatest writer, actor, chef, doctor...

I was reminded of this when working at a music festival recently. I spent a considerable amount of time with one of the organizers who confided in me about certain artists who would never be invited back. They explained how certain artists are no longer working because they are known within the industry as jerks.

Would you want to do business with a jerk? Would you hire a jerk? 

And if you are seeking greatness…it’s wise to remember this. Treat them with kindness because kindness spreads. You may not be the best in the world at what you do, but your phone will ring before the jerk's. 

Image credit: welzen.org

How to Fend Off a Jerk
No, this is not me. 

No, this is not me. 

When I was fifteen, I worked for a full-service gas station and auto repair shop. I know what you're thinking (unless you're in New Jersey or Oregon), "what is a full-service gas station?" Yes, there was a time when a smiling gas jockey would greet your car and fill up your gas. You didn't even need to step out of your vehicle.

Most customers were nice, many even tipped me. One day, a guy in his early 30s pulled up in a Porche with more attitude than his car. He rudely told me to fill it up, check the tires, check the oil and levels, and "clean my windows, kid". I did all of the above and returned to his window when the gas stopped filling. 

I politely asked him for the total amount due. He glanced at his window shield and grunted, "You missed a spot." I sighed and grabbed the squeegee to do his entire window again. When I returned to the customer he told me to clean his headlights. It was obvious he was on a power trip, and I could do nothing but oblige him. I grabbed the squeegee and wiped down his headlights. 

He didn't say a word as he paid me for the gas. He didn't thank me, he didn't even look at me. Then he screeched off the lot into the night. 

I returned to the office and was clearly angry. My boss, Ed, noticed my sudden mood change. When he asked me what happened, I explained the guy was a jerk. He just smiled and sat me down.

Ed gave me some of the best customer service advice I have ever received. This is something I've used in many jobs over the years. When someone is clearly trying to antagonize you, act happy. The worse they get, the happier you get. 

Gas Jockey

I took Ed's advice on a future customer who was attempting to piss me off. Each time the customer was rude to me, I was friendlier to him. To the point that he was exasperated from trying to get a rise out of me. It was hilarious because I was completely over-the-top friendly - my smile was ridiculously wide.

The results will leave you laughing. 

When I returned to the office, I was laughing out loud. The jackass didn't get me in a bad mood, far from it. I was in an even better mood than before dealing with him, because I won. He couldn't have complained about me being too nice! 

Try this the next time someone is obviously trying to get you annoyed. Smile, act happy, agree with everything he says to you. The results will leave you laughing.